Ninicon

  • We accept Cash on Delivery Payments. Free Shipping on Orders above 2000Rs

Refund and Returns Policy

Effective Date: 08-January-2025

1. Eligibility for Returns / Exchanges

  • You have 7 calendar days from the date of delivery to request a return or exchange of an item.
  • To be eligible, the item must be:
    • Unworn, unused, and unwashed.
    • In original condition with all tags, labels, and packaging intact.
    • Free from any damage caused by misuse (other than manufacturing defects).
    • Accompanied by proof of purchase (invoice or order confirmation).

2. Items Not Eligible

  • Items purchased on clearance / heavy discount (e.g. 50% off or more) may not be refundable; exchanges might be allowed in some cases.
  • Innerwear, socks, undergarments, and other products where hygiene is a concern usually are non-returnable / non-exchangeable, unless defective.
  • Customized, made-to-measure, or personalized items are not eligible for return or exchange, unless there is a manufacturing defect or error on our part.

3. Faulty, Defective or Incorrect Items

  • If you receive a faulty, defective, or incorrect item (wrong size, color, missing parts, etc.), you must notify us within 3 days of delivery. Include photos as proof.
  • Once approved, we will either exchange the item or issue a refund in the form of voucher for future purchases, as per your preference.

4. Return / Exchange Process

  1. Contact our customer service at info@ninicon.com and +923345303275 / WhatsApp / Phone, with your order number, reason for return/exchange, and supporting photos (if applicable).
  2. If your request is approved, we will provide instructions on how to ship the return to us.
  3. You are responsible for return shipping charges unless the item is defective or incorrect on our part.
  4. Once we receive the return package and inspect the item, we will let you know if the exchange/refund is approved.

5. Refunds

  • If a refund is approved, the amount will be refunded in the form of voucher/coupon for future purchases.
  • Please allow 7-10 working days after we receive the returned item for the refund to be processed (bank processing times may add more delay).
  • Shipping and handling charges are non-refundable, unless the return is due to our error (e.g. faulty item, wrong item delivered).

6. Exchanges

  • You can request an exchange for a different size or color (if available).
  • If the replacement product’s price is higher, you will pay the difference.
  • Exchange shipping costs are borne by the customer, except where the exchange is due to our error.

7. Order Cancellations

  • You may cancel your order before it has been dispatched, by contacting us with your order number.
  • Once the order is dispatched, cancellations are not possible; you may instead follow the return / exchange process after delivery subject to above terms.

8. Sale / Discounted Items

  • Products bought at a sale/discount may have limited return or exchange eligibility (often no return, only exchange or store credit).
  • We reserve the right to refuse returns/exchanges on sale items, per the size of discount or nature of sale.

9. Contact Information

Provide your Order ID, name, item(s) you wish to return/exchange, and a description plus photos if possible.

For any questions about returns or refunds, email us at info@ninicon.com, or reach us via phone / WhatsApp : +923345303275